Shipping & Exchange

1. Order Processing Time

We aim to get your order to you as quickly as possible. Please note our standard processing windows:

• Standard Orders: Processed within 10 working days (excluding Fridays, Saturdays, and public holidays).
• Pre-orders: Production times vary by item. Please refer to the specific product description for the estimated production timeline before shipping.

2. Shipping Timelines

Once your order has been prepared and processed, the following delivery times apply:

*International delivery times may vary based on destination and local customs procedures.

3. Shipping Fees & Customs

• Calculations: Shipping fees are calculated automatically at checkout based on your specific delivery location.
• Duties & Taxes: For international orders, any customs duties, taxes, or additional import charges are the sole responsibility of the customer. These fees are not included in the shipping cost paid to Gelia.

Order Tracking

As soon as your order is dispatched, you will receive a notification with your tracking details. If you have any questions regarding your shipment, please contact us at Gelia2026@outlook.com.